RETURN POLICY:

1. Return Eligibility: Items may be eligible for return within a specified period of (5 working days ) from the date of purchase/delivery.
2. Conditions for Return: Products must typically be unused, in the same condition as received, and in the original packaging.
3. Proof of purchase: A proof of purchase (receipt, invoice) may be required to initiate a return.

REFUND POLICY:

1. Refund Eligibility: Refunds are usually issued if the returned item meets the return criteria.
2. Refund process: Refunds may be processed back to the original method of payments or through store credit, depending on company policy.
3. Timelines: The time it takes to process a refund may vary, but it's often within a specific timeframe (e.g.; 3-7 business days).
4. Non-refundable items: some products /services may be non-refundable as specified in the policy.

PROCEDURE:

1. Initiating a Return: Customers typically need to contact customer service or follow a specific procedure to initiate a return.
2. Shipping: Depending on the policy, customers may be responsible for return shipping costs unless the return is due to a company error.
3. Contact Information: contact details for customer service are usually provided for any queries related to returns and refunds.

Since policies can evolve, I recommend visiting Rhine Industries Nigeria Limited's official website or contacting their customer service directly for the most current information tailored to your needs.